Privacy Policy
At LoveMatters.fun, your trust means the world to us. We are deeply committed to protecting your personal information and ensuring it remains confidential. Here’s how we handle your data:
1. Your Privacy is Our Priority
When you place an order or sign up with us, we respect your privacy and safeguard your personal information, order history, and any other records you share. We never misuse your data. Personal information includes details like your name, address, age, sex, date of birth, and phone number.
2. Sensitive Information
We collect sensitive details such as your bank account or credit/debit card information solely to process your payments securely. Rest assured, this information is used only for its intended purpose.
3. Our Privacy Practices
- No Sharing: We don’t share your email address or personal details outside our company unless necessary for processing your orders or improving our services. We also do not sell your information to third parties.
- Communication: We may email you information about products you’ve purchased or promotions that might interest you. If you prefer not to receive these emails, you can unsubscribe anytime or use a separate email address.
- Discreet Transactions: For your privacy, your credit card or bank statements will not reflect our company name. Instead, you’ll see the name of our payment processor or parent company.
- Security: Your information is secure with us. Even our employees can only access it when necessary to assist you. We will only use your data as described in this policy.
4. How We Use Your Information
- Shipping Address: Used solely for delivering your order. You can update it with each order.
- Phone Number: Helps our couriers deliver your order efficiently and confirms your orders. We may also call for feedback to improve our services. If you prefer not to be contacted, let us know at customercare@LoveMatters.fun.
- Credit Card Information: Used only to complete transactions securely.
- Email Address: We will email you updates about your order, shipping confirmations, satisfaction surveys, reminders, new products, or promotions unless you opt out.
- Billing Address: Only used to verify your credit card. We do not send anything to this address.
5. Information Gathering
We value your privacy:
- For Visitors: We track website visits and popular pages but do not collect personal information from visitors who do not register or place an order.
- For Registered Customers: Your personal information is kept confidential and shared only with our trusted partners to process your orders or address concerns. You can request access to or changes in your information by contacting us at customercare@LoveMatters.fun. We require identity verification to prevent unauthorized access.
- Feedback: Any feedback is confidential and may be shared anonymously.
6. Legal Matters
In rare cases of legal disputes, such as credit card fraud, we might need to provide information if required by a court. We will inform you if this happens and protect your interests.
7. Links to Other Sites
Our website may link to other sites not controlled by us. We are not responsible for their privacy practices. However, to complete transactions or browse, you won’t need to visit external sites except for our payment gateway provider, known for its secure transactions.
Contact Us
We believe our privacy policy is among the best in the industry. If you have any questions or need clarification, feel free to reach out at customercare@LoveMatters.fun.